Ops & Knowledge Overview¶

Operations & Execution: Fulfillment, Logistics, and Quality Control.

This module ensures that once a deal is won, it is executed with precision, compliance, and efficiency. It bridges the gap between the Sales promise and the Supply Chain reality.

Operational Pillars¶

graph TD
    A[Closed Order] --> B{Tender / Direct?}
    B -->|Tender| C[GEM Portal Mgmt]
    B -->|Direct| D[Order Processing]
    D --> E[Logistics / Route Planning]
    E --> F[Quality Check]
    F --> G[Dispatch]

Functional Components¶

1. Operations & Logistics¶

Goal: Efficient physical movement of goods and sales teams.

• Key Capability: Pincode-based Route Planning for Field Sales and Delivery.

• Tech: Geospatial queries, Salesforce integration.

2. Tender Management (GEM)¶

Goal: Systematize the complex government bidding process.

• Key Capability: OCR-based "Tender Screening" to automatically identify relevant bids from thousands of documents.

• Tech: Tesseract/Azure OCR, Keyword matching engine.

3. Quality & Samples¶

Goal: Verify product specs before shipment.

• Key Capability: "Smart COA" (Certificate of Analysis) management and Batch Shuffling.

• Tech: Document vision, threshold validation logic.

DevOps & MLOps Use Cases¶

While the above sections cover business operations, the following use cases ensure the system's technical longevity and intelligence.

OPS-004: MLOps Training Pipeline¶

Goal: Automated model retraining to prevent classification drift. - Logic: Trigger a training run every 30 days OR when average confidence drops below 85% for a specific tenant. - Verification: Automatically split new ground-truth data (manually corrected by users) into training/validation sets.

OPS-005: DevOps CI/CD for Edge Devices¶

Goal: Hardened deployment pipeline for field visit tablets and local scanners. - Logic: Use blue-green deployment for edge services to ensure zero downtime for field reps syncing data. - Verification: Auto-rollback if data sync latency exceeds 10 seconds post-deploy.

OPS-006: Observability Stakeholder Alerts¶

Goal: Non-technical notification path for business stakeholders. - Logic: Monitor the "Email Ingestion" heartbeat. If no emails are ingested for > 30 mins during business hours, notify the IT Head and Sales Lead via Slack/SMS. - Verification: Simulates heartbeat failure to verify the alert escalation chain.

System Operations (DevOps)¶

Beyond business operations, this module also covers the technical health of the Pebble Orchestrator.

Monitoring Architecture¶

• Observability: Prometheus + Grafana for real-time metrics.
• Logging: Centralized ELK/Loki stack for tracing requests across microservices.

Key Metrics¶

Knowledge & Retention¶

• Technical Knowledge Base: Central repository for product specs, MSDS, and compliance docs.
• Runbooks: Automated recovery procedures for high-load events.

Technical Continuity¶

To ensure 99.9% uptime for the GTM and Ops pipelines, Pebble implements the following continuity measures.

1. Backup & Recovery¶

2. Scaling & Resilience¶

• Auto-Scaling: Workers scale horizontally based on worker_queue_depth.
• Fault Tolerance: If the CRM/ERP API is down, Pebble queues the sync action and retries with exponential backoff, ensuring no data loss.
• Disaster Recovery: 4-hour RTO (Recovery Time Objective) via automated infra-as-code (Terraform) redeployment.

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